52 Bicycles

Earlier this week had a revelation - we had a new customer, actually a firm that was about to be a customer, that just was not going to be a success. The fit wasn’t there, primarily in the (very old) technologies we would integrate with. So had to make a hard decision, and let the customer know that we could not continue with them.

I contrast this with “Firing a customer” because in this situation the client did nothing wrong - the staff there were very helpful in working with us to get started. But in the end, the pieces just didn’t fit together, and while we could have taken their money and done the best we could, it would have not been on par with the great success we had elsewhere. It was because of their helpfulness that we could have this revelation earlier rather than later.

And as with a personnel layoff, the hope is that the opportunity will come back around, in this case either in a breakthrough on our end to integrate with the reticent technology, or the client shifting to a new technology with which we more easily integrate.

This entry was posted on Friday, June 16th, 2006 at 4:00 pm and is filed under Technology Business. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed. Reddit This